UCLA Labor Center

Juggling Time: Young Workers and Scheduling Practices in the Los Angeles Service Sector

2016 / Liz Ben-Ishai, Tia Koonse, Mitzi Marquez-Avila, Reyna Orellana, Jeylee Quiroz, Janna Shadduck-Hernández, Saba Waheed

Young workers are a critical part of the Los Angeles County service economy, particularly in the retail and restaurant industries. They are the faces that greet us in coffee shops, fast food establishments, retail shops, and grocery stores. In a recent UCLA Labor Center study of young workers in LA County service jobs, respondents cited unstable work schedules as a pressing issue on the job and in daily life. Erratic scheduling practices, such as unpredictable schedules, lack of advance notice, lack of input, and on-call scheduling, occur in multiple industries; however, they are particularly prevalent in service jobs dominated by young people. National studies show that erratic schedules create significant challenges for low-wage workers, including work-family conflict, poor health outcomes, emotional stress, difficult child care arrangements, parenting struggles, inconsistent school attendance, and income volatility.

The report expands on the findings of the I am a #YOUNGWORKER report and explores young workers’ experiences regarding scheduling practices in retail and restaurant jobs. The reports’ findings indicate that young workers juggle volatile schedules, cannot predict when they are working, and get their hours cut without a say. Among other findings, the report concludes:

  • The vast majority (96%) of workers experience at least one challenging scheduling practice—on-call work, lack of advance notice, or fluctuating schedules—and more than a third (38%) experience all three.
  • Only 4% of young workers have reliable hours.
  • Among young workers, 88% receive less than two weeks’ notice of schedules; more than 40% receive less than one week’s notice.
  • 93% of young workers lack input regarding their schedule. Young workers state that they can’t talk or negotiate with their bosses/employers about their schedules.
  • Nearly 40% have their hours reduced without their input or consent.
  • More than half (60%) work part time, a majority of whom (79%) would like to work more hours.

This report was written in collaboration with the Center for Law and Social Policy (CLASP).

Related Links:

EGP News – Young Service Workers Can’t Get Enough Hours

Echo Park Patch – Young Workers in LA County Get the Shaft, Study Concludes

LA West Media – Nearly all 18-29-Year-Old Service Workers In LA Can’t Get Enough Work Hours

Press Telegram – Young workers aren’t getting enough hours on the job, prompting calls for action

My News LA – UCLA researchers: Young service workers can’t get enough hours

Hoy Los Angeles – Casi todos los jóvenes angelinos padecen horarios irregulares en sus trabajos

KCET DeparturesYoung Workers, Low-Wage Workers: UCLA Study Finds that Millennials are Among the Lowest Paid in LA County

KPCC – At jobs fair, teenagers and young adults want to work for more than just pocket money

KCET Departures – Speaking Out on Labor Inequality and Misperceptions of Young Workers

Al Jazeera America – Young people work to survive, not play

Annenberg TV News – New Study Sheds Light On Young Workers’ Experiences

Annenberg TV News – Wages Are Dropping For LA County Young Workers

UCLA Newsroom – UCLA students document experiences of L.A.’s young workers

Daily Bruin – UCLA Labor Center, SolArt document struggles of young workers in LA

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